[
  {
    "id": "T01",
    "source": {
      "source_id": "mail-001",
      "source_type": "email",
      "source_ref": "synthetic://mail-001"
    },
    "input": "Sipariş #A-104. Müşteri iade nedeni: beden uymadı. Teslim tarihi belirtilmedi.",
    "expected": {
      "order_id": "A-104",
      "request_type": "return",
      "unknowns": [
        "priority"
      ],
      "route": "HUMAN_REVIEW"
    }
  },
  {
    "id": "T02",
    "source": {
      "source_id": "mail-002",
      "source_type": "email",
      "source_ref": "synthetic://mail-002"
    },
    "input": "Sipariş #B-205. Adres alanı eksik. Kargoya verilmeden önce kontrol gerekli.",
    "expected": {
      "order_id": "B-205",
      "request_type": "address_exception",
      "unknowns": [
        "priority"
      ],
      "route": "HUMAN_REVIEW"
    }
  },
  {
    "id": "T03",
    "source": {
      "source_id": "csv-003",
      "source_type": "csv",
      "source_ref": "synthetic://csv-003"
    },
    "input": "request_type,order_id,priority,summary\\nstock_exception,C-9,high,SKU stock mismatch",
    "expected": {
      "order_id": "C-9",
      "request_type": "stock_exception",
      "unknowns": [],
      "route": "HUMAN_REVIEW"
    }
  },
  {
    "id": "T04",
    "source": {
      "source_id": "json-004",
      "source_type": "json",
      "source_ref": "synthetic://json-004"
    },
    "input": "{\"request_type\":\"faq\",\"priority\":\"low\",\"summary\":\"Kargo takip linki nerede?\"}",
    "expected": {
      "order_id": null,
      "request_type": "faq",
      "unknowns": [
        "order_id"
      ],
      "route": "AUTO_PROCEED"
    }
  },
  {
    "id": "T05",
    "source": {
      "source_id": "txt-005",
      "source_type": "text",
      "source_ref": "synthetic://txt-005"
    },
    "input": "Ödeme iadesi talep ediliyor. Sipariş #P-88. Son onay gerekli.",
    "expected": {
      "order_id": "P-88",
      "request_type": "refund",
      "unknowns": [
        "priority"
      ],
      "route": "HUMAN_APPROVAL"
    }
  },
  {
    "id": "T06",
    "source": {
      "source_id": "broken-006",
      "source_type": "pdf",
      "source_ref": "synthetic://broken-006"
    },
    "input": "<CORRUPT>",
    "expected_error": "PARSE_FAILED"
  },
  {
    "id": "T07",
    "source": {
      "source_id": "dup-007",
      "source_type": "text",
      "source_ref": "synthetic://dup-007"
    },
    "input": "DUPLICATE",
    "expected_error": "DUPLICATE_INPUT"
  },
  {
    "id": "T08",
    "source": {
      "source_id": "contradict-008",
      "source_type": "text",
      "source_ref": "synthetic://contradict-008"
    },
    "input": "Sipariş #X-1 öncelik yüksek. Aynı kayıtta öncelik düşük.",
    "expected": {
      "order_id": "X-1",
      "request_type": null,
      "unknowns": [
        "request_type",
        "priority"
      ],
      "route": "HUMAN_REVIEW"
    }
  },
  {
    "id": "T09",
    "source": {
      "source_id": "money-009",
      "source_type": "email",
      "source_ref": "synthetic://money-009"
    },
    "input": "Sipariş #M-2 için 3.200 TL iade yapın.",
    "expected": {
      "order_id": "M-2",
      "request_type": "refund",
      "unknowns": [
        "priority"
      ],
      "route": "HUMAN_APPROVAL"
    }
  },
  {
    "id": "T10",
    "source": {
      "source_id": "empty-010",
      "source_type": "text",
      "source_ref": "synthetic://empty-010"
    },
    "input": "",
    "expected_error": "EMPTY_INPUT"
  }
]